Governance, risk and compliance (GRC) depends on evidence, and a large share of that evidence sits in email. A managed audit trail, showing who did what and when, turns “we think so” into “here is the record”. Why does email matter for GRC?...
For South African financial services firms, complaints management is both a customer-service function and a compliance obligation. Regulators expect firms to treat customers fairly, handle complaints consistently and be able to show evidence that they did. Why are...
