Shared inbox · SLA tracking · built for SA teams
Turn your email black hole into your biggest asset
Kunye Cloud turns scattered team inboxes into one accountable queue — so nothing slips through, and nobody misses a service target again.
Trusted by teams in insurance, finance & logistics
Using email to handle enquiries?Here's what you're missing
Track, manage and stay on top of shared enquiries — from the first reply to the last, with the whole team accountable for the thread in between.
THE PROBLEM — 01 / 04
You don't know your enquiry volumes or have a paper trail
Track, manage and stay on top of shared enquiries — from the first reply to the last, with the whole team accountable for the thread in between.
THE PROBLEM — 02 / 04
Team leaders have no oversight into service levels
Track, manage and stay on top of shared enquiries — from the first reply to the last, with the whole team accountable for the thread in between.
THE PROBLEM — 03 / 04
Your response times are dropping and you're not even aware
Track, manage and stay on top of shared enquiries — from the first reply to the last, with the whole team accountable for the thread in between.
THE PROBLEM — 04 / 04
Emails are getting missed & you're losing customers
Track, manage and stay on top of shared enquiries — from the first reply to the last, with the whole team accountable for the thread in between.
Secure & scalable
Your data is important. We've got it covered.
POPIA compliant
Built to comply with South African data protection legislation.
Data encryption
Every email is encrypted at rest and in transit.
Single sign-on
Integrate with your corporate identity system for centralised control.
Full audit trail
Track logins, and who viewed, replied to or changed an enquiry.
Trusted by the teams that live in their inbox
Chloe Prior
Head of Operations, fund administrator
“I get one view of every mailbox before the exco meeting. That used to take me a morning.”
Anonymous
Administrator, Old Mutual Wealth
“I like the look and feel of the app. Creating new communication and the internal addresses for different departments are easily accessible.”
Riaan Nel
Risk & Compliance Lead, insurer
"It is quite user friendly, and I do enjoy some of the additions-having the ability to attach an email from the enquiry to a new email (on the same enquiry)."
Anonymous
Head of Operations, Old Mutual
"What a user friendly interface, easy to navigate, similar look and feel to outlook, so makes it easier to use, the experience is overall better than with the desktop app."
Natasha Lepkowski
Technical Team Leaderm, Old Mutual
“Having Kunye Cloud is like having an upper hand in a conversation”
Gafeezah Soeker
Product Owner, OM PF Operations
“What was going to be a temporary solution ended up being our main workflow system.”
Chloe Prior
Head of Operations, fund administrator
“I get one view of every mailbox before the exco meeting. That used to take me a morning.”
Anonymous
Service Manager, Medical scheme
“Our first response went from two days to under an hour, and nobody worked longer to do it.”
Anonymous
Consultant, Unit Trust
"When activating the wizard the nice thing about it is that the enquiry and your action screen is open at the same time!"
Anonymous
Administrator, Chouette
“Happy with the efficiency of client queries being responded to, Kunye Cloud has been a great app for our team.”
Anonymous
Business Analyst, Chouette
“Having a reference number with an entire email thread allows our team to easily find a customer question, in seconds”
Richard Alcer
COO, logistics operator
“Expiry dates changed the culture. Nothing sits for a week because somebody was on leave.”
Calculator
What is your email black hole costing you?
Estimate only. Assumes six minutes lost per enquiry to duplicate handling and searching, 260 working days, and a blended cost of R 320 per hour. Adjust the assumptions with us on a call.
That is roughly 271 hrs per person of team time a month spent working out who is dealing with what.
Frequently asked questions
FAQ
What is Kunye Cloud?
Kunye Cloud is a shared inbox and workflow tool built for any team that lives in email — call centres, insurers, financial services or logistics operators. It gives every enquiry an owner, tracks it through to resolution, and measures your team's response times against the targets that matter to you.
Why do I need Kunye Cloud?
Because a shared mailbox has no memory. Nobody owns a thread, nothing expires, and the only record of what was promised sits in somebody's sent items. Kunye Cloud gives you the owner, the deadline and the trail.
Who is this product for?
Operations and service leads in regulated industries — insurance, medical schemes, financial services and utilities — who have to prove to a board, a regulator or an ombud that nothing was dropped.
Can we get a demo version?
Yes. We run a 20-minute walkthrough against a workflow like your own, then set up a trial mailbox for your team. No commitment required.
Is Kunye Cloud POPIA compliant?
Yes. Kunye Cloud is built to comply with South African data protection legislation, with retention and access controls you configure for your own organisation.
Where is our data stored?
In-region, encrypted at rest and in transit. We will walk your compliance team through the detail before you sign anything.
What does the audit trail record?
Every reply, reassignment and status change is written against the enquiry, along with who viewed it and when. The whole record exports on request.
Can we enforce single sign-on?
Yes. Kunye Cloud integrates with your existing identity provider so access follows your own joiners and leavers process. No new passwords to manage.
Do we have to change our email addresses?
No. Enquirers carry on emailing claims@ or complaints@ and never see the difference. Your existing addresses keep working exactly as they are.
How long does it take to get running?
One mailbox can be live in a morning. Most teams start with a single queue, set their service targets, then bring the rest across over two or three weeks.
Does it work with Microsoft 365?
Yes. Kunye Cloud connects to Microsoft 365 and Google Workspace mailboxes, and can also receive mail by forwarding rule where IT prefers that.
Can we push data to our reporting stack?
Enquiry and SLA data is available by export and API, so your existing dashboards can read from the same numbers your team leaders see.
How is Kunye Cloud priced?
Per user, per month, with the mailbox count included. We quote once we know how many people work the inbox and how many addresses you run.
Is there a minimum term?
Monthly and annual terms are both available. Annual carries a discount; monthly gives you the freedom to stop.
What does onboarding cost?
Setting up your first mailbox, service targets and users is included. Larger migrations are quoted up front, never billed by surprise.
Can we trial it first?
Yes. We set up a trial mailbox for your team after the demo so you can run real enquiries through it before committing.
News and insights
Get in touch
Let's get your inbox under control.
Tell us a bit about your team and we'll show you Kunye Cloud running against a workflow like yours.
We reply within one business day.