A shared inbox gives everyone visibility, but it doesn’t give anyone accountability. For customer complaints, that gap creates five shared inbox risks: no ownership, no audit trail, no deadlines, dependence on individuals, and no reporting. Risk 1: No clear...
Complaints management is the process of capturing, assigning, resolving and learning from every customer complaint in one place. When it’s done well, it gives a business a single record of each complaint, clear ownership, defined deadlines and an audit trail....
