by kunyeio | Oct 19, 2026 | Complaints
A customer complaint rarely becomes a crisis because something went wrong. It becomes one because nobody answered. That was the thread running through our recent webinar, How to Stop Complaints from Becoming a PR Disaster. Our host, Schalk Kearney was joined by...
by Kunye Cloud | Oct 13, 2026 | Complaints
Most complaint handling failures are not caused by bad people. They are caused by a process that makes it easy for a complaint to be missed, delayed or lost, and hard to prove what happened afterwards. If your team handles complaints by email, even a well-run team can...
