FUN, SECURE & SCALABLE
Track, manage and stay on top of shared emails across your teams, deliver swift customer experience
No more blackholes. Keep every customer email accounted for & track the entire communication thread life cycle whilst delivering exceptional service.
Access real-time performance monitoring
Gauge the overall health of your team’s shared inbox – track response times against service level targets, monitor enquiry resolution times and traffic.
Guarantee follow-through on emails
Gain certainty that all emails are acted on and an enquiry status is applied. Mark enquiries with a variety of unresolved/completed statuses based on the scenario at hand.
Achieve faster response times to meet SLA targets
Avoid mailbox bottlenecks – allocate enquiries immediately, assign owners and address enquiries based on level targets.
Ensure company standardisation
Allow for consistent tone, quality and professionalism when responding to customers through the use of built-in custom templates, auto-responses and branding standards.
SECURE DATA ENCRYPTION
Ensure consistency with a structured workflow
- Minimise the risk of errors, variation or off-brand communication
- Capture and categorise enquiry data for custom reporting purposes
- Reduce team cognitive load
- Enable collaboration, synergy and standardisation between front-office and back-office team processes
Your data is important.
We’ve got it covered.
Data encryption: All emails are encrypted at rest and in transit
Single Sign-On: Integrate with corporate identity systems for centralised control
Compliance with Legislation & Regulations: Compliant with POPIA
Auditing: Track logins, who viewed, responded to or changed anything on an enquiry
Track every moment of the enquiry cycle. Turn unstructured emails into categorised, actionable data.
Hit Response Targets
Monitor how quickly enquiries are acknowledged and drive continuous operational improvement.
Manage Email Volumes
Measure the overall traffic and team capacity based on email volumes
Custom Data Reporting
Analyse trends from the categorised enquiry data
Measure Productivity
Measure efficiency and responsiveness at the individual level to identify process inefficiencies and bottlenecks in the system.
FAQ
What is Kunye Cloud?
Kunye Cloud is a shared inbox solution and workflow tool designed for any industry — whether it’s a call centre, insurance, finance or logistics company — our generic enquiry model is designed to cater to any business process.
Monitor response times and team productivity, manage inbox enquiry resolution and ensure every communication has an owner who is accountable. Always have eyes on the health of your teams’ inboxes to gauge the level of customer satisfaction.
Why do I need Kunye Cloud?
Conventional email is a blackhole, unstructured and unmanageable. A business is most vulnerable when it lacks oversight and operates in the dark—without visibility into enquiry follow-ups, service level performance, or whether expectations are actually being met. Operations and customer service falls short. Kunye Cloud is the perfect tool to achieve sla targets, drive productivity and ensure excellent customer service.
Who is this product for?
We support small, medium to large businesses predominantly operating in South Africa or Africa. We are happy to assist international organisations too.The Kunye Cloud application can support any industry model.
Can we get a demo version?
Kunye Cloud is currently in the beta stage of development. If you’d like to make your case to be one of the few invited to test the application, please get in contact to motivate your case.
Our Partners and Clients
Contact us
Have any questions? Interested in finding out more about the application? Let’s talk.